Shipping and FAQ

Shipping is normally within two days the order has been validated.

Shipping is by la Poste Suisse for all the world.

Switzerland Delivery

Switzerland Priority | 2-3 working days* |

order up to 49 CHF shipping is 5 CHF

order from 50 CHF and above, shipping is FREE

 

EU Delivery

EU Priority | 4-5 working days | 

order up to 49 CHF shipping is 7.60 CHF

order from 50 o 99 CHF shipping is 9.30 CHF

order from 100 to 159 CHF shipping is 12 CHF

order from 160 CHF and above, shipping is FREE

 

US Delivery and ROW

USA Priority | 7-10 working days |

order up to 49 CHF shipping is 8.80 CHF

order from 50 o 99 CHF shipping is 10.80 CHF

order from 100 to 159 CHF shipping is 14 CHF

order from 160 CHF and above, shipping is FREE

Shipping fees include tracking number and Priority mail. Please note that depending where you live it may take more of one week for the shipment to arrive. We are not responsible for the package once we take it to the post office. 

 

    TAXES AND DUTIES

    All orders are shipped duties unpaid, therefore orders shipped outside Switzerland may be subject to custom taxes and/or duties. This cost is the responsibility of the customer and is payable on receipt of goods. Please check your local customs tax and duty costs as duties must be paid before the goods are released.

    We cannot deliver to PO Boxes, APO/FPO/DPO addresses.

    PACKAGING

    Each product is prepared with the greatest of care. And it also comes with some small Swiss chocolates. Please be aware that they may contains nuts, milk or other allergens.

    RETURN/EXCHANGES

    All items are handmade with love and care just for you. If your product is damaged in shipping, please contact us RIGHT AWAY so we can address the problem.

    Please note that all hair accessories are FINAL SALE for hygiene reasons.

    But please, if for some reason you are dissatisfied with your purchase, you can write us an email to info@evashouse.com and let us know if something is wrong with your order and we will do our best to make you happy.

    All accessories are meant to be worn with adult supervision. They are not toys and may contain small pieces. By purchasing our accessories, you agree that you have read and agree to shop polices.

    HAIR CLIPS 

    All of my hair clips are snap clips Lead and Nickel content that comply the CPST standards.

    SAFETY POLICY 

    Never leave children unattended while using accessories from Eva’s House for children under 36 months. All of our products should be used with adult supervision. The buyer assumes all responsibility for its use. 

    For example, you should remove the soft headbands before your baby goes down for a nap, as well as thinking about taking them off whenever you can’t watch your baby closely at all times – for example, if you have them in a car seat.

    STYLING ADVICE

    If you are looking for an accessory for a special occasion or would like help creating a look we are here to help. Please email info@evashouse.com with your enquiry. 

    PHOTOS

    All pictures from this website are the ownership of Eva's House or the person who has given me permission to post (linked accounts).  You can not use them freely. If you are interested in using some pictures please send an email to info@evashouse.com